If you are dissatisfied with your order for any reason, you can return any unopened/unused items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges, as well as, return shipping are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Items received damaged or open/used will not be accepted and no refund will be issued.

 

The Long Rose

3761 Fisher Rd

Skaneateles NY 13152